If desired, users can continue with their initial plan of making the reservation for the Genius Bar, or can try to “save a trip to the store” by working with an AppleCare representative online. Before signing in with an Apple ID, consumers are presented with a new page that highlights the various online support tools that Apple offers. Today, Apple has again updated the Genius Bar reservation workflow. Several months ago, the process of signing up for a Genius Bar reservation changed and now requires using an Apple ID to register. IPhone 5 devices with sleep button issue may qualify for an extra $80 trade-in credit at Apple Retail locationsĪpple offers free services at the Apple Store, including free technical support at the Genius Bar and free workshops to help customers learn more about using their Apple devices. Apple officially rolled out iPhone 5c screen repairs in January, and it began replacing other iPhone 5c and 5s parts late in 2013. The screen replacements will cost approximately $150 per repair, and this is more affordable than the $269 price of completely replacing a broken iPhone 5s. This upcoming rollout will mark an official launch as a few stores in the U.S. have piloted iPhone 5s screen repairs over the past several months. The crucial service’s debut is currently scheduled for Monday, August 4th. Apple Store Genius Bars are said to have begun taking delivery of large quantities of iPhone 5s screens for the repair program. and Canada retail stores in the coming days, according to several sources. IDevice warranty specialists SquareTrade found that the iPhone 6 passed all its breakability tests, describing it as the “ toughest iPhone yet” and noting that it beat all other phones in its drop tests.Īpple will finally begin offering iPhone 5s screen replacements in its official U.S. Our own poll suggested that around 30 percent of readers are concerned about the issue, with 11.5 percent saying that they already own an iPhone 6 and are worried about damaging it, and 18 percent stating that they are delaying purchase until the issue is resolved. Video tests, though, do seem to indicate that a substantial degree of force is required. Photos of the iPhone 6 and, especially, 6 Plus bending whilst in pockets starting emerging a couple of days ago. In some rather Steve-like phrasing, the representative said that support chatroom comments revealed that “we’re looking into this with an insane amount of detail.” If not, the replacement would be a paid one.Īpple was not able to provide any information on what the test involves, though one commentator below suggests that it is simply comparing the phone to a set of reference photos used to distinguish phones damaged by misuse from those considered faulty. If it is within the guidelines, they will be able to cover it. There is a test called a Visual Mechanical Inspection that the device will have to pass. That is 100 percent up to the Genius you speak with at the store. An Apple support representative has told TNW that iPhone 6/Plus phones that have experienced warping in normal use would qualify for replacement under warranty if they pass a test known as “a visual mechanical inspection.” It should be noted that this is simply one AppleCare rep speaking, and not an official statement by Apple.
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